I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Reputation. Shipping speed, Prices, Price, Quality, Website, Cons: The company custom-makes lenses according to a specific prescription. Why are your employees who collect the orders are so inattentive? One month later frame just cracked! Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. After about 2 weeks the screws started coming loose. With a global manufacturing program and three worldwide sites cooperating in unison to harness state-of-the-art technology, EyeBuyDirect is committed to producing innovative, high quality frames and lenses. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at eyecare@eyebuydirect.com. Customers can make their orders on-line or via phone. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Reporting them to the Better Businesses Bureau. And no, I never got an apology. Let us know how to help. Q&A. www.eyebuydirect.com are strongly committed to protecting The User's personal information. I had the SAME issue. I just got the same exact pair. Maybe their Customer Service Rep jobs are outsourced?? Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. Just call 1-855-393-2891 9am-midnight EST on weekdays or 9am-6pm EST on weekends, or chat live with one of our experts. Cheap product, poor customer service! They said that they were out of stock so I had to wait. Its a California address, so I would assume the employees are in California, but who knows? Contacts & Company Info. Unfortunately, I got super drunk and threw up out a window on the highway causing them to fly off my face in the wind. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. NO. What an inconvenience. Do you agree with Eyebuydirect’s star rating? Reviews. 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months if there is a defect in materials or workmanship. The other online companies are fantastic. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. Do not buy from eyebuydirect.com they will rip you off! The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Total joke! AVOID THIS PLACE. 0. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. | Read 441-460 Reviews out of 14,393 Bunch of [censored]s!!! © 2004-2020 ComplaintsBoard.com. You can contact us by phone at 855.393.2891. EyeBuyDirect wants to thank all veterans for their service to this country, which is why it offers a huge 20% discount for former military members. Called them and demanded a full refund and they refused and hung up! AT least you got them, even though they were useless. They are a rip-off in my opinion. Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 855-393-2891, by email at [email protected], or submitting them directly to their website through their Contact Us link. They even came with holiday cheer decorations! I purchased eyeglasses from EyeBuyDirect in January, 2011. There is a reason they are so cheap. Do you agree with Eyebuydirect’s star rating? Warn everyone one you know!!! I still could not a see a thing!! The new pair came in four weeks later in pieces. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. I love the try on feature using your own photo....just as good as trying on the glasses. EyeBuyDirect 2801 S. IH 35, Ste. Turns out they were not. I went to put them on and the left temple came off in my hand. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? You can find contact details for EyeBuyDirect above. 2-Day Delivery: 1. Bait and switch. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. Product warranty does not cover damage caused by accidents, negligence, or improper care. Pissed Consumer © 2020 All Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: I would like to continue doing business with Eyebuydirect, Please tell me what I should do? I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! I ordered 4 pairs of glassed from EyeBuyDirect.com on October 19th. All in all, I will just say, BUYER BEWARE! purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. Also, we want to be open, diverse and transparent to our customers. Are you kidding me? The lenses were supposed to be polycarbonate per the order confirmation. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Fortunately, I paid through pay-pal and have filed a claim. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. I finally received the new glasses on May 24. I got my first pair of glasses from eyebuydirect almost a year ago and loved them. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. Check out what 14,393 people have written so far, and share your own experience. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Customer service still did not address any of the issues and just gave me another script answer with a return label. I can't see anything wearing these glasses. So, I bought another pair online in early March. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Over $25, 000 in medical bills. A. EyeBuyDirect has a great team of customer consultants who love to help! The glasses I recieved were very prettybut not made very durable. I was shocked! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I sent you all of the information!!! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Contact Eyebuydirect customer service. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. They offer several different product guarantees. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. The EyeBuyDirect customer service team is at your disposal to answer any questions you may have. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Expert examination of the lens showed that it was an acrylic and not polycarbonate. | Read 41-60 Reviews out of 10,840 ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. Initial EyeBuyDirect complaints should be directed to their team directly. They haven't responded to my emails either. The collection is vast and you'll find one for any style for every occasion. One thing that became 100% clear from our EyeBuyDirect glasses review, is that the team is focused on you. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. On day 32 of having them they literally fell off my face. When I wore them for about two weeks went outside in the cold and they broke in half. 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